FAQ at JM Band

Welcome to our Frequently Asked Questions section. Here, we strive to provide clear and precise answers to the most common inquiries and concerns you may have. We understand the importance of clarity before making decisions, which is why we have gathered a range of questions and answers to guide you through our products and services as effectively as possible. The following points are divided into the following categories:

General Questions
Product-Specific Questions

If you do not find an answer to your specific question here, you are always welcome to contact us directly at info@jmband.eu - Phone: +44 20 4578 1478. We are here to assist you!

General Questions About JM Band

Work space

Why is it Called JM Band?

The company is named after the children of the company's founder. Therefore, JM stands for "Jonathan" and "Maya." The word "Band" refers to the company's primary product, which is wristbands, although over the years, many new product lines have been added.

Fun Fact:

JM Band has two aliases. The former company name "J&Maya" (or "JnMaya") as well as "Zband," which is used in Germany, as there is a German music band that holds the rights to the German JMband domain.

Where is JM Band Located?

JM Band has production and offices in Aarhus.

JM Band ApS
Axel Gruhns vej 10M
8270 Holme

Does JM Band Make Products Other Than Wristbands for Events?

Yes, we offer a range of products beyond wristbands. Among these are lanyards, tickets, bib numbers, and other products related to events and access control. For a complete list and details about each product, it would be best to visit the homepage or brochure page - if you have a specific inquiry about a product, you can also contact us directly.

Does JM Band Have an Environmental Policy?

We are continuously working on improving our sustainability efforts, and it is our clear goal to be able to call ourselves a sustainable company in the future. While change takes time, we believe that small steps are the key to making a positive difference in the long run. We invite you to read more about our "Responsibility for the Future" here. If you have ideas or desires for a more environmentally friendly direction, you are always welcome to contact us. Together, we can create a more sustainable future.

Questions about customer service.

Post to door

Can I return my goods at JM Band?

Yes, please read our return policy here.

Can I order a sample product from JM Band?

Yes, learn more about ordering sample products here.

Can I place an order via email at JM Band?

Yes, here is the email ordering process:

  1. Send an email to us - include logo/text, color preferences, and quantity.
  2. You will receive a quote and a layout for approval.
  3. Approve or request corrections.
  4. We confirm production and provide an estimated delivery date.
  5. You will receive your order as soon as it is ready.

Do you offer a price guarantee?

Yes, we have both a price guarantee and a delivery guarantee. Additionally, you will receive a 5% discount if you find the product cheaper elsewhere.

Product-specific questions.

With a comprehensive product portfolio spanning 7 categories with very diverse features and designed to meet many different needs, it's inevitable that questions may arise about a specific product or your individual requirements. We have made every effort to create a comprehensive guide for a large part of our products. However, if you still have questions, you are always welcome to contact us at info@jmband.co.uk or by phone at 020 38075354. We are here to help and ensure that you receive the right information and support regarding our diverse product range.

Questions regarding wristbands.

Modern art wristbands pink

Which type of wristband should I choose?

The choice of wristband type depends on your specific purpose, budget, and how long you want the wristband to last. Here is a brief overview of the advantages and disadvantages of the different types of wristbands we offer. We recommend considering the duration of your event, your budget, and your specific needs when choosing a wristband type. If you have further questions or need advice, we are always ready to assist!

Fabric Wristbands

Perfect for: Paid Events

  • Advantages:

Longevity: Can be worn for several days or weeks.
Comfort: Soft and comfortable to wear.
High-end appearance: Perfect for festivals, VIP events, and the like.
Security: Often with a locking mechanism that makes them difficult to transfer.
Available in a variety of ECO versions.
Option for RFID chip.

  • Disadvantages:

Price: More expensive than other types of wristbands.
Production time of 8-14 days.

Paper Wristbands (Tyvek Wristbands)

Perfect for: All events

  • Advantages:

Cost-effective: Cheaper than most other wristband types.
Comes with printing within 1-2 days.
Easy to use: Quick to apply and adjust.
Waterproof: Can withstand water and sweat.
Option for RFID chip.

  • Disadvantages:

Shorter lifespan: Designed for short-term events, usually up to 48 hours.
Less robust: Can wear out faster than other materials.

Silicone Wristbands

Perfect for: Schools, institutions, and swimming pools

  • Advantages:

Durability: Can be worn for a long time and are very resistant.
Reusable: Can be used again and again.
Branding: Easily customizable with messages or logos.
Option for RFID chip.

  • Disadvantages:

Less secure: Easy to transfer from person to person.
May become too tight or loose over time.

Vinyl Wristbands

Perfect for: Events involving cooking

  • Advantages:

Medium lifespan: Lasts longer than paper wristbands but not as long as fabric wristbands.
Sanitary wristbands.
Water-resistant: Good for water parks or events involving water.
Multiple designs: Available in different colors and with glittering effects.
Option for RFID chip.

  • Disadvantages:

Less comfortable: May feel stiffer than fabric or silicone wristbands.
Price: Often more expensive than paper wristbands.

Can I design it myself?

Yes, all our product categories have the option to be delivered either with or without your customized design printed on them. You have the freedom to choose between getting our products delivered with or without your personal design printed on them. However, keep in mind that the price may vary depending on the design and the chosen production method. Here are two examples of price differences depending on the production method:

Silicone Wristbands: A printed design is generally more expensive than a design filled with color. The cheapest alternative is silicone wristbands without printing.

Paper Wristbands: Full-color printing costs a bit more than simple black printing. The cheapest alternative is paper wristbands without printing.

We strive to provide you with the best options so that your product turns out just the way you want it. Do you have specific design preferences or questions about prices? We are here to guide you!

Questions regarding tickets.

Outlet Offer - Cloakroom Numbers Two-Parts Tickets JM Band UK

What types of tickets can I order?

We understand the importance of having the right type of ticket for any event or function. Here are the types of tickets we offer:

Admission Tickets: Choose from our standard designs or have them custom-made with your unique print to perfectly suit your event.
2-part coatroom tickets: Ideal for keeping track of outerwear and belongings at events. You can choose our standard design or we can customize them with your own design to give them a personal touch.
3-part coatroom tickets: Offer even more options for organization. They can be ordered as standard or customized with your own design to match your event.
Reusable plastic coatroom tickets: These are both environmentally friendly and practical. They are numbered between 1 and 999, making it easy to keep track of guests' belongings.

Whatever your needs, we have a ticket solution that suits you. Feel free to contact us if you want further customization or have questions about our products!

Can I design it myself?

Absolutely! You have full freedom to create a unique design for your ticket. Although we only print in black on the tickets, you can choose to have black print on one of our standard background colors.

If you are comfortable designing online, you can use our user-friendly online designer. But if you prefer a more personal approach or already have a design ready, you can send it directly to our customer support. Our dedicated team will help you set up the design to make it look perfect on your ticket.

Regardless of your approach, we are here to ensure that your ticket reflects your vision and fits perfectly with your event.

Can I only order plastic tokens?

No - we have a wide range of metal tokens, both in stock and customizable.

Questions regarding lanyards.

Lanyards multi color with id card holder

What options are available for lanyards?

What options are available for lanyards?
When it comes to lanyards, we offer a comprehensive range of options to ensure you find the product that best meets your needs. Our range includes various printing methods, materials, shapes, and sizes, as well as different types of locks. Below, you can read more about the different options we offer. If you have questions, please feel free to contact us.

Can I design them myself?

Absolutely! You have full freedom to design your lanyard yourself. We offer a user-friendly online designer where you can unleash your creativity and customize your lanyard exactly as you wish. If you already have a finished design or prefer personal assistance, you are welcome to send your design directly to our customer support. Our team is ready to help set up the design and ensure it looks perfect on your lanyard.

Printing Types

Sublimation printing: This is our standard print, which provides vibrant colors and sharp details.

Silkscreen printing:
A traditional method that is ideal for simple designs with limited colors.

Printing Placement

Front only: If you want a more discreet look.
Front and back: This allows for more information or branding on both sides of the lanyard.


Break-away: This is a standard feature we include for safety. This feature prevents choking as the lanyard can easily break away with a pull.
Quick-lock: Also a standard feature that makes it easy and fast to remove keys or ID cards from the lanyard.


C-lock: This is our standard lock with a simple clasp.
Lobster-lock: A sturdy lock with more metal, making it stronger and more durable.
Dog-lock: This locking system is pushed down, much like the mechanism found on a dog leash.
Swivel-lock: These are lanyards that are either tied directly to keys or cards. In addition to being practical, this type of lock is also more environmentally friendly.

Each of these options has its own advantages, so no matter what your needs are, we can help you find the perfect lanyard for you.

Questions about Tokens.

Tivoli tokens

What can I use tokens for?

What types of tokens do you have?

Yes - we have a large selection of metal tokens, both stock items and designs ourselves.

Is there a minimum quantity I need to purchase?

Can I design my own tokens?

What is the delivery time for tokens?

Questions about Bib Numbers.

Girl running

Are start numbers waterproof?

Yes, our starting numbers are absolutely waterproof. In fact, they are so reliable that they are often used in triathlons, where participants swim with them for up to 1 km in the sea without any problems. The race numbers are made from Microtex, a robust art paper which ensures they remain intact even under the most demanding conditions.

Can start numbers be torn apart?

Yes, it is possible to break the starting numbers if you really try. But they are designed to be extra durable and have performed without problems in demanding sports such as triathlons, cycling races and marathons. They are made from Microtex, a robust art paper which makes them resistant to both weather and wear.

Can I design my own start numbers?

Absolutely! You have complete freedom to design your own unique race number. To make the process easy for you, we have a user-friendly online designer available. However, if you prefer, you can also send your own design directly to our customer support. They will be happy to help set up your design so it will look perfect.

Can I get adhesive on the back of start numbers?

No, unfortunately we do not offer stickers on the back of the products yet. However, you can easily supplement with safety pins, which can be purchased at a very affordable price if you need to fasten the product. We continue to consider new opportunities to improve our products, so stay tuned for future updates!